FAQs

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# General Inquiry

Q: What Are Our Warranty Terms?
A: We provide a 14-day warranty period from the date of purchase. The warranty applies only to authentic products purchased directly through our authorized sales channels. Please retain your receipt or other proof of purchase. If you experience a product problem during the warranty period, please contact our customer service team and provide your order information, purchase date, photographs or video, and a description of the issue.

Q: What Products Do You Sell?
A: We provide a selection of authentic products sourced through reliable supply channels. Product specifications, available flavors, quantities, and other details are shown on the relevant product pages.

Q: How Can I Identify an Authentic Product?
A: Check the product packaging, printing quality, security label, and authentication code carefully. If an authentication code is provided, verify it through the official verification website shown on the packaging. Do not accept products with damaged packaging, suspicious security labels, poor-quality printing, or signs that the package has already been opened.

Q: What Is the Minimum Age Required to Place an Order?
A: You must meet the legal minimum age requirement applicable in your country or region to browse restricted products or place an order.

Q: How Do I Use the Product?
A: Please read and follow the instructions supplied with the product. Do not use a damaged or leaking product. Stop using it immediately if it becomes unusually hot or shows any sign of malfunction.

Q: How Long Does Delivery Take?
A: Delivery times depend on your location, product availability, and the local delivery provider. Please refer to our Shipping Policy for the estimated delivery time applicable to your region.

Q: How Does Cash on Delivery Work?
A: Cash on Delivery means that you pay the order amount when your package is delivered. Please make sure your telephone number and delivery address are correct so the delivery provider can contact you.

Q: Can I Cancel or Change My Order?
A: Please contact us as soon as possible if you need to change or cancel an order. Once an order has been confirmed, packed, or dispatched, it may no longer be possible to change or cancel it.

Q: What Should I Do If My Package Arrives Damaged?
A: Please take clear photographs or a video of the package and product immediately after delivery. Retain all original packaging and contact our customer service team as soon as possible.

Q: How Can I Contact Customer Service?
A: You can contact us using the information provided on our Contact Us page. Please include your name, telephone number, order number, and a clear description of your question.

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