Returns & Refunds

1. Overview

At Hot Vape Deals, we aim to resolve problems with your order fairly and promptly. Please contact us before returning any product so we can review your request and provide return instructions. Do not send items to the dispatch address unless we confirm that it is the correct return address.

This policy does not limit any rights or remedies available to you under applicable consumer law.

2. Return Eligibility

Please submit return requests within 14 days of delivery. Eligible reasons include:

• Manufacturing defects.

• Products that are dead on arrival (DOA).

• Incorrect items supplied.

• Products that materially differ from their description.

• Products damaged during delivery.

For change-of-mind returns, products must be unused, unopened, and in their original packaging, with any hygiene seals intact. Please provide proof of purchase, such as your order number or receipt.

The 14-day request period does not override any longer period or remedy required by applicable law.

3. Hygiene Restrictions and Exclusions

Opened or used products cannot be returned for a change of mind for hygiene and safety reasons. This restriction does not prevent claims concerning defective, damaged, incorrect, or misdescribed products.

Damage caused by misuse, neglect, improper storage, unauthorized modification, or normal wear and tear is not covered as a manufacturing defect.

Gift cards and items clearly marked as final sale are excluded from voluntary change-of-mind returns, except where applicable law requires otherwise. These exclusions do not remove your rights concerning faulty or misdescribed goods.

4. Damaged, Defective, or Incomplete Orders

Please inspect your order upon receipt and report visible damage, incorrect items, or missing items as soon as possible, preferably within 48 hours of delivery. This helps us investigate promptly; the 48-hour reporting recommendation does not replace the return-request period or limit your statutory rights.

Keep the packaging, shipping label, and received items while we review the issue. We may request relevant photographs or videos to help assess your claim. An unboxing video is helpful but is not a mandatory condition for requesting assistance.

5. How to Request a Return

Email info@hotvapedeals.com with:

• Your full name and order number.

• Your contact number.

• The product concerned and the reason for your request.

• Relevant photographs or videos, where available.

• Confirmation of whether you paid for the order at delivery.

Our team will review your request and provide return instructions where appropriate. Please use the return address we supply and retain proof of postage and any tracking information.

6. Return Shipping and Fees

Customers are charged for shipping only once per order, including any approved return shipment. We do not impose a separate return shipping charge or deduct return postage from an approved refund.

For approved returns, we will provide a prepaid return label or arrange another return method at our expense. We do not charge restocking fees or deduct a percentage-based cancellation or refund processing fee.

Any refund of the original delivery charge will be assessed according to the reason for the return and applicable law. Where we supplied defective, damaged, incorrect, or materially misdescribed goods, we will refund applicable delivery charges as required by law.

7. Inspection and Resolution

Once we receive your return, we will inspect it and notify you of the outcome. Please allow up to 10 business days for inspection and processing, unless applicable law requires an earlier resolution.

For confirmed defective, damaged, incorrect, or materially misdescribed products, we will arrange an appropriate replacement or refund, subject to availability and your applicable rights. Approved replacement products will be shipped at no additional cost.

Store credit may be offered as an option but will not replace a refund to which you are entitled unless you agree.

If a claim is not approved, we will explain the reason and discuss the available next steps before taking further action.

8. Refunds for COD Orders

Because we use Cash on Delivery (COD), refunds apply only to amounts actually paid. If an order is cancelled before payment is collected, there is no purchase payment to refund.

For paid COD orders, approved refunds will be issued through a refund method agreed with you, such as a bank transfer or another available payment service. Refunds are not automatically returned through the delivery courier.

We may request payment confirmation and the information necessary to issue your refund securely. Once a refund is issued, the time required for the funds to reach you depends on the receiving bank or payment provider. We will not require you to accept store credit instead of a monetary refund where a refund is due.

9. Order Changes and Cancellations

Contact us promptly if you wish to change or cancel an order. We will attempt to accommodate your request before dispatch. Once an order has shipped, we may be unable to stop delivery; contact us for instructions rather than relying solely on refusing the package.

Cancellation requests and any applicable return rights will be handled under this policy and applicable law. No percentage-based processing fee or restocking fee will be charged.

10. Lost Shipments and Failed Deliveries

If your order appears lost or cannot be delivered, contact us so we can investigate with the carrier. An unpaid COD order has no purchase payment to refund. If payment has already been collected, we will assess the circumstances and provide an appropriate resolution, including a refund or replacement where required.

A carrier’s delivery confirmation does not, by itself, prevent you from reporting non-receipt, missing items, or product defects. Please provide accurate delivery details and remain reachable so that delivery problems can be resolved promptly.

11. Contact Us

For return requests, refund enquiries, or assistance with an order, please contact:

Hot Vape Deals
Email: support@hotvapedeals.com

Please include your order number so we can assist you efficiently.