Privacy policy

Privacy Policy

1. Introduction

Hot Vape Deals (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit our website, create an account, place a Cash on Delivery (“COD”) order, contact customer support, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent for a specific activity, we will request it separately.

2. Information We Collect

We may collect the following categories of personal information:

  • Contact and delivery information: Your name, email address, telephone number, billing address, shipping address, and recipient details.

  • Order information: Products ordered, order value, delivery instructions, order status, return or refund details, and proof that a COD payment was collected.

  • Account information: Login credentials and account preferences if you create an account.

  • Age-verification information: Your date of birth, confirmation of legal purchasing age, and, where necessary, identification information or supporting documents.

  • Customer-service information: Messages, photographs, videos, complaints, return requests, and other information you provide when contacting us.

  • Technical and usage information: Your IP address, approximate location, browser and device type, referring website, pages viewed, time spent on the website, and interactions with our services.

  • Marketing preferences: Your choices regarding promotional emails, text messages, and similar communications.

  • Information from service providers: Delivery updates, COD payment status, age-verification results, fraud-prevention indicators, and other information supplied by companies assisting us with your order.

Please provide accurate information and avoid submitting personal information that is unnecessary for your request.

3. Cash on Delivery Information

Hot Vape Deals uses Cash on Delivery, so we do not require online payment for the purchase price before dispatch unless another payment option is expressly offered at checkout.

To confirm and fulfil a COD order, we may collect and use your name, telephone number, delivery address, order details, payable amount, delivery status, and confirmation that payment was collected. We may share the information necessary to complete delivery and collect payment with our couriers, fulfilment partners, and COD service providers.

We do not receive or store a courier’s card details or other payment credentials if the courier separately permits electronic payment at delivery. Such information is handled by the courier or its payment provider under its own privacy policy.

4. How We Use Your Information

We may use personal information to:

  • Confirm, process, dispatch, deliver, and track COD orders.

  • Contact you to verify an order, delivery address, recipient details, or delivery availability.

  • Complete age and identity verification where required.

  • Record COD payment and delivery status.

  • Provide customer support and respond to questions or complaints.

  • Process cancellations, returns, replacements, warranty claims, and refunds.

  • Detect and prevent fraudulent, abusive, or unauthorized activity.

  • Operate, maintain, secure, analyze, and improve our website and services.

  • Maintain business and transaction records.

  • Comply with legal, tax, regulatory, and law-enforcement obligations.

  • Send promotional communications when you have provided any consent required by applicable law.

We will use personal information only for appropriate business or legal purposes and in accordance with applicable privacy laws.

5. Age Verification and Minors

Our website and products are intended only for people who have reached the minimum legal age required to purchase vaping products in their jurisdiction.

We may use an age-verification provider or request suitable proof of age and identity before dispatch or delivery. Verification information will be used only for legitimate verification, fraud-prevention, security, and legal-compliance purposes.

We do not knowingly collect personal information from anyone below the applicable legal purchasing age. If we learn that such information has been collected, we will take reasonable steps to delete it, subject to any legal retention obligations.

6. Marketing Communications

We may send promotional emails, SMS messages, product updates, or special offers only where permitted by law and, where required, after receiving your consent.

You may withdraw your marketing consent or unsubscribe at any time by following the instructions in the communication or contacting us. Withdrawing consent does not affect essential messages concerning an existing order, delivery, return, refund, security issue, or customer-service request.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences and shopping-cart contents, support checkout and age verification, maintain security, understand website usage, and improve performance.

Some cookies are necessary for the website to function. Other cookies, including analytics or advertising cookies, will be used in accordance with applicable consent requirements.

You can manage cookies through our cookie controls, where available, or through your browser settings. Disabling necessary cookies may affect account access, age verification, checkout, or other website functions.

8. How We Share Personal Information

We may share personal information only as reasonably necessary with:

  • Website hosting and e-commerce service providers.

  • Warehousing, fulfilment, shipping, courier, and COD collection partners.

  • Age- and identity-verification providers.

  • Customer-support and communications providers.

  • Analytics, security, fraud-prevention, and technical service providers.

  • Marketing providers where you have provided any consent required by law.

  • Professional advisers, insurers, auditors, and business consultants.

  • Government authorities, regulators, courts, or law-enforcement agencies when disclosure is legally required or necessary to protect legal rights.

  • A buyer, successor, or relevant adviser in connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

Service providers may use personal information only as permitted by their agreements with us, their own applicable privacy obligations, and the law. We do not sell personal information for money. If our use of advertising or analytics technologies constitutes a “sale,” “sharing,” or similar activity under applicable law, we will provide any required notice and opt-out method.

9. International Data Transfers

Our service providers may process personal information in countries other than the country in which you live. Privacy laws in those countries may differ from those in your jurisdiction.

Where required, we use appropriate contractual, organizational, or legal safeguards for international transfers of personal information.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or storage system is completely secure. You are responsible for protecting your account password and should contact us promptly if you suspect unauthorized account activity.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders and provide customer service.

  • Process returns, refunds, warranty claims, or disputes.

  • Maintain tax, accounting, transaction, and delivery records.

  • Detect fraud and protect our legal rights.

  • Comply with applicable legal and regulatory requirements.

Retention periods may vary according to the type of information and the purpose for which it was collected. When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably practicable.

12. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of eligible information.

  • Restrict or object to certain processing.

  • Withdraw consent where processing is based on consent.

  • Request a portable copy of eligible information.

  • Opt out of certain targeted advertising, sharing, or similar processing.

  • Submit a complaint to the appropriate data-protection authority.

These rights may be subject to legal exceptions. We may request reasonable information to verify your identity before completing a request. We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties. Their collection and use of personal information are governed by their own privacy policies. We are not responsible for the privacy or security practices of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

15. Contact Us

To ask a privacy question, exercise an applicable privacy right, or request the correction or deletion of personal information, please contact:

Hot Vape Deals
Email: support@hotvapedeals.com 

Whatsapp:+86 198 9814 5867

Please include enough information for us to identify and respond to your request securely.