Shipping Policy

1. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible locations. Under this payment method, you pay for your order when it arrives. The amount payable and any applicable delivery or COD fees will be displayed at checkout. Accepted payment methods at delivery depend on the local courier; please do not assume that card or digital payments are available unless confirmed.

2. Order Confirmation and Processing

Orders are processed within 1–3 business days after confirmation, excluding weekends and public holidays. We may contact you to verify your order, delivery address, contact details, and eligibility to purchase before dispatch. Orders that cannot be confirmed may be placed on hold or cancelled. Processing may take longer during periods of high order volume, and we will notify you of significant delays.

3. Shipping Destinations

COD shipping is available only to eligible destinations displayed at checkout, subject to courier coverage and applicable product restrictions. Please ensure that your delivery address is supported before placing an order.

4. Estimated Shipping Time

Shipping usually takes times after dispatch, depending on your location and the carrier. This period is separate from order processing time and is an estimate, not a guaranteed delivery date. Delays may occur during holidays or because of extreme weather, customs inspections, carrier strikes, or other circumstances beyond our control.

5. Shipping Carriers

We use shipping carriers and local delivery partners that support COD in your area. The carrier assigned to your order depends on your destination and service availability.

6. Shipping Costs, Customs, and Duties

Shipping costs are calculated at checkout based on your order’s weight and destination. Any applicable COD service fee will also be disclosed before you place your order. We cover additional customs fees, import taxes, and duties for destinations other than the United States, Canada, and Australia. Customers in these three countries are responsible for any applicable customs fees, import taxes, or duties, which may be collected separately from the COD order payment.

7. Order Tracking

Once your order has been dispatched, you will receive tracking information using the contact details provided with your order. You can monitor your shipment through the carrier’s website or our website, where available. Tracking updates may take time to appear after dispatch.

8. Receiving and Paying for Your Order

Please ensure that you or an eligible authorized recipient is available to receive the package and pay the amount due using a payment method accepted by the courier. Any required age or identity verification must be completed before delivery can be finalized. Opening the package before payment is subject to the courier’s procedures and is not guaranteed.

9. Incorrect Addresses and Failed Deliveries

You are responsible for providing a complete and accurate delivery address and a reachable phone number. If delivery fails because of incorrect information, recipient unavailability, or failure to complete the required payment or verification, please contact us promptly. We will review whether redelivery or reshipment is possible. Any additional charges will be communicated for your agreement before arrangements are made. On some routes, undeliverable packages may be returned or destroyed by the carrier or customs authorities.

10. Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order. Changes or cancellations may not be possible after dispatch. If you no longer wish to receive an order that has already shipped, contact our support team for assistance.

11. Delayed, Lost, Damaged, or Incomplete Orders

If your shipment is significantly delayed, appears lost, or arrives damaged or with missing items, please contact us promptly. Retain the packaging, shipping label, and all received items while we investigate. We recommend recording an unboxing video to help document any issues, but a video is not a mandatory condition for reporting a problem. We will work with you and the carrier to arrange an appropriate resolution. Any refund due for a paid COD order will be handled under our Returns & Refund Policy using a refund method agreed with you, subject to applicable consumer rights.

12. Contact Us

For questions about COD payments, shipping, or delivery, please contact Hot Vape Deals at support@hotvapedeals.com.